We are not making any exceptions to our policies in place related to when any guest canceled their booking. And more rejections of her request came from NCL. Ramirez continued to struggle with this mission impossible for months. NCL: We are not making any exceptions to our policies I tried to submit the form, but I received an error ‘This reservation does not qualify for submission.’ They seemed to be sending me on an impossible mission. He advised me to fill out the form again, and there would be no issues as long as I didn’t use the credit. John stated there is no way for him to, he guided me to the website and to the form page. I informed him that I did not want a cruise credit. I immediately called NCL and spoke with John. NCL had canceled her trip, but now the cruise line seemed to be rewriting history to refuse her refund. If you purchased our Essentials, Book Safe Standard or Platinum travel protection plan, you will receive an additional future cruise credit, worth the value of your travel protection plan. Per your request, we canceled your reservation ***** and issued a future cruise credit. And as a result, the cruise line was rejecting her request for a refund. Now, NCL was inexplicably claiming that it had won the waiting game that Ramirez had canceled first. What was going on? NCL: “You don’t qualify for a refund because you canceled the cruise.” NCL had rejected her refund request for the cruise it had canceled. But a few weeks later, she received a strange and unsettling email. Ramirez waited patiently for NCL to process her refund for the canceled cruise. On March 23, I received an email that NCL had successfully received my refund request. This time the representative asked me to fill out an online refund submission. When I didn’t see the refund after a week, I called again. She did exactly as the email instructed and requested a refund for the cruise that NCL had just canceled.Īt that time, the NCL Representative stated it would take 24 hours for my entire refund to be processed. Within minutes of receiving the cruise cancellation notice, Ramirez had dialed that number. So why did NCL refuse her refund request? Here’s the email from Norwegian Cruise Line dated March 13, and timestamped 7:17 am that Ramirez received: This email shows that the cruise line canceled first. Just days before the couple was scheduled to fly to Papeete to begin their cruise, the cancellation announcement arrived. NCL: “Due to the coronavirus, we’re canceling your cruise.” She wanted a refund and was determined not to cancel her cruise before NCL. So even with the evidence mounting that cruising was likely not safe, Ramirez continued to play the waiting game. Coronavirus Fears: What you need to know about canceling your vacation.But she had read our warnings about the dangers of canceling vacations too soon and didn’t want a cruise credit. Ramirez says she assumed that NCL would cancel the cruise. These giant floating mini-cities with thousands of occupants were emerging as prime locations for the spread of the coronavirus. But by early March, it was becoming clear that the cruise industry was in trouble. The duo was scheduled to leave for their dream cruise on March 18. The itinerary for the cruise that NCL canceled Unfortunately, the coronavirus had other plans for the couple. Their 14-night journey would take them through French Polynesia and end in the Hawaiian islands. (Reprint) Cruising from Tahiti to Hawaii - until the coronavirus made it impossibleĮarlier this year, Ramirez and her husband were looking forward to a Polynesian cruise. Unfortunately, Ramirez’s tale also shows that sometimes even when a consumer does everything right, things can go all wrong. It’s especially true during this pandemic when thousands of other travelers are making similar requests - all at the same time. This case is a strong reminder of the importance of keeping detailed records of all your refund requests. Now Ramirez is asking the Elliott Advocacy team to investigate and retrieve $7,300 from Norwegian Cruise Line. Visit the Linx Legal Better Business Bureau page for an overview of their past dealings with customers. The Linx Legal Timeshare Debt Cancellation company has built its reputation by helping thousands of customers to cancel their timeshare contracts. Elliott Advocacy is underwritten by Linx Legal Timeshare Cancellation
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